BOARD MEETING DATE: October 9, 1998 AGENDA NO. 25




PROPOSAL:

Public Affairs Report

SYNOPSIS:

This report highlights the August 1998 activities of the Public Affairs Office which includes the following activities: Environ-mental Justice Update, Community Events/Public Meetings, Business Assistance, Intergovernmental Affairs and Media Communications.

COMMITTEE:

Not Applicable.

RECOMMENDED ACTION:

Receive and file this report.

Barry R. Wallerstein, D.Env.
Acting Executive Officer


The following report reflects the activities of the Public Affairs Office for the month of August. The report format includes five major areas: Environmental Justice Update, Community Events/Public Meetings (including Speakers Bureau/Visiting Dignitaries), Business Assistance (including Economic Development/Business Retention), Intergovernmental Affairs (including Public Records) and Media Communications (including the Public Information Center).

ENVIRONMENTAL JUSTICE UPDATE

Initiative

Activity

1. Town Hall Meetings

• San Gabriel Valley Town Hall Meeting held August 4, 1998.

2. Ambient Monitoring of Air Toxics

1. MATES-II - Schedule Update:

• Ten sites now operational

(Burbank, Los Angeles, Long Beach, Fontana, Pico Rivera, Anaheim, Rubidoux, Huntington Park, Compton and Wilmington.

2. Microscale Study:

• Hawthorne spring seasonal sampling completed.

• Pacoima spring sampling completed; summer sampling in progress.

• Sampling at Torrance and Costa Mesa in progress.

• Montclair sampling completed.

• Process for next set of Microscale deployments in progress.

• Microscale inventory process in progress.

1. Air Toxics Study Technical Review Group (ATSTRG)

• Agreed to include Boyle Heights area with Bell/Downey microscale site.

• Requested staff to provide summary of changes from initial workplans.

• Given proposed pilot health study for review and comment.

2. OTHER ACCOMPLISHMENTS:

• Received $110,000 grant from EPA to conduct a particulate diesel study, and to support Microscale study.

• Modeling and toxic emissions inventory contract executed and work initiated.

• ARB agreed to jointly participate in the laboratory analysis effort.

1. Community Response Teams (CRTs)

• First team authorized in April to investigate livestock carcass disposal.

• District staff continued to meet with stakeholders in August to assess potential solutions.

1. CEQA Commenting

Commenting

Reporting period: July 2- August 1, 1998

- Total number of documents requesting AQMD comments: 61

- Total no. of docs for which a review is being conducted: 61

- Total number of documents to receive AQMD comments: 54

- Total no. of letters sent out this reporting period: 26

1998 Cumulative total of comments sent (Jan. – Aug,)......…..194

Handbook Revision

• CEQA Handbook Revision Working Group meets last Thursday of the month.

Chapters 2-6, 8 and Appendices B and D are being reviewed by the Working Group.

1. Environmental Justice Task Force

• Task Force met August 20, 1998.

Next Meeting planned for September 23rd in Corona.

2. City of Los Angeles Environmental Justice Forum

Second Forum previously scheduled for July 25, 1998 has been postponed until Fall.

3. Diesel Fuel Clean-Up Incentives

Promote Statewide Legislative Initiatives

$25 million has been placed in ARB’s budget for a low-emission, heavy-duty vehicle incentive program. At this time, the program does not include infrastructure funding. ARB staff will be drafting the program criteria this fall.

• AB 1368 (Villaraigosa) remains in close-to-original form, which includes infrastructure and research and development funding, and a requirement to costshare with air districts.

• SB 1857 (Brulte) has been amended to reflect the governor’s proposal for the program and his direction to ARB.

• Both bills have been vetoed by the Governor.

Promote Technology Advancement

• Technology Advancement Office staff met with Cal Start staff on August 19 to discuss possible cooperation on future projects.

Continue statewide coordination

• The Incentive Program Implementation Team of the Truck Working Group will meet in Sacramento on September 10. ARB will present their plan for implementation of the Heavy-Duty Incentive Program, and the participation of the air district.

1. Field Inspection Technology

August Progress:

• Continue implementation of workplans to refine testing and analysis technologies and improve in-field enforcement capability.

• Consultant’s work near completion. Final consultant recommendations due September 11, 1998.

No Peer Review Group activity scheduled for August. Staff to meet with the Peer Review Group in late September 1998 to discuss consultant’s recommendations.

1. Portable Equipment Permitting

• Formal request made to CARB in February to adopt safeguards statewide.

• AQMD staff has developed implementation recommendations for Initiative #9:

- Amend current permitting practices;

- Ensure that movement and operation does not adversely impact sensitive receptors;

- 30 day or less duration of operation;

- Allow location permits only if emissions can be restricted by enforceable permit conditions;

- Develop a simplified permitting procedure;

- Require notification of District within 72 hours at one site;

- Allow up to 30 day extension if all criteria are met;

- Require fixed site permit after 60 days at location;

- Cease operation at end of shift or within 4 hours of public nuisance verification;

- Amend Rules 209, 301 and Reg. XIII to incorporate these recommendations;

- Maintain request to CARB to amend statewide program to be consistent with these recommendations.

Progress

- Public consultation on August 5th, numerous comments received, staff evaluating comments.

- Second consultation meeting scheduled for late September

Staff meeting individually with industry group, environmental groups, CARB and other interested parties to address specific comments and concerns.

1. Public Comment, Rules 1401 and 1402

Rule 1401 amendments:

The Board at its July 10 meeting amended Rule 1401 to significantly expand the number of toxic chemicals regulated. The amendments add 13 cancer-causing chemicals & 100 toxic compounds that cause non-cancer health effects, such as birth defects or liver damage. AQMD plans to periodically update the list of compounds covered by the rule as the state identifies and establishes health risk factors for other toxic pollutants.

• Rule 1401’s cancer risk limits for permitting new, modified or relocated facilities remain unchanged. Risk is limited to one in a million without using best control technology for toxic pollutants and 10 in a million if the best technology is used.

• The amendments also implement requirements of the federal Clean Air Act to control toxic pollution from major new or reconstructed facilities. In addition, they permanently exempt internal combustion engines used for emergency services and for 18 months exempt wood furniture stripping operations to allow time to study how these businesses can better control their emissions.

• The Board delayed action for 6 months on adding nickel, sodium hydroxide and hydrochloric acid – all used in nickel plating -- to the list of compounds controlled under Rule 1401, with a progress report due back in 90 days. This will provide AQMD time to conduct tests of emissions from nickel plating operations to better understand emission levels and the economic impacts of including nickel plating under the rule.

• AQMD’s socio-economic analysis shows the amendments primarily will affect the rubber and plastic products, electronics, fabricated metals and oil and gas industries. The average annual total cost of adding and operating emissions control devices for all impacted businesses is estimated to range from $5.1 million to $28.4 million from 1998 to 2015.

1402 Rule Proposed Amendments:

First working group meeting scheduled for September 1998.

• Staff in process of expanding 1402 working group membership.

Key Issues:

• Relative contribution of sources

• Address cumulative impacts

Projected for Board review March 1999.

Regular updates to Board Committees.

COMMUNITY EVENTS/PUBLIC MEETINGS

The following describes community events and public meetings that provided AQMD customers with air quality information during August.

Date

Location

Description of Activity

8/4

San Bernardino

Rialto Unified School District requested information on Rule 701 – Episodes. Forwarded an Outdoor Activity Curtailment Plan for school board use in updating district’s smoggy day policy. Working with Inland Counties to provide similar information to area schools.

8/4

Los Angeles

Coordinated the San Gabriel Valley Town Hall Meeting at the Baldwin Park Community Center. Approximately 40 members of the public attended.

8/7

Los Angeles

Distributed a public notice in the Santa Fe Springs/Norwalk area regarding the AQMD’s intent to reinstate the expired permit for an oil refinery that has been inactive for several years. The notice was printed in both English and Spanish, and distributed to all residences and businesses within a one-mile radius of the refinery.

8/12

Districtwide

Ethnic Community Advisory Group monthly meeting. Formed subcommittee to involve more small businesses in AQMD processes.

8/22

Districtwide

Distributed information on smog and health at Kids Care Fairs in Los Angeles, Lynwood, Santa Fe Springs, and San Bernardino. Approximately 2,000 attendees per site, including Assemblywoman Napolitano and other dignitaries.

8/25 & 26

Los Angeles & San Bernardino

(1) Observed focus group asked to comment on EPA’s proposal language for the Pollutant Standards Index (PSI) used to convey smog health warnings to the public. (2) Attended meeting with EPA and regional air quality agencies to discuss proposed revisions to the PSI.

Events/Conferences Sponsored/Hosted

Participated/Attended

4/1

11/6

Public Workshops/Notices

Fee Review Requests/Customer Surveys

10/3

4/20

Speakers Bureau / Visiting Dignitaries / Information Requests

The District hosts distinguished visitors from around the world, as well as members of the general public, who visit our headquarters to tour the facility and meet with staff on a wide range of air quality issues. The following describes the major activities during August.

Date

Location

Description of Activity

8/4 & 5

Headquarters

A five-member delegation of the Wenzhou Environmental Protection Bureau (Taiwan), and a 16-member delegation of high school students from Japan, for a general overview of AQMD programs and a tour of District headquarters.

8/21

Los Angeles

Slide presentation on smog and health to Better Breathers support group at the Sepulveda Veterans Administration Medical Center.

Speaking Requests Received

Presentations (by Public Advisor staff)

1

7

Delegations Hosted

Tours of AQMD Headquarters

3

3

BUSINESS ASSISTANCE

AQMD assists its regulated customers by notifying them of proposed regulations so they can participate in their development by providing one-to-one assistance, and by actively participating in efforts to attract and retain employers in the basin. Staff also works with other agencies and states to identify efficient, cost-effective ways to reduce air pollution and shares that information broadly.

Date

Location

Description of Activity

8/4

Orange

Pharmaceutical manufacturer: Provided regulatory assistance and application package for dust collector.

8/4-28

Districtwide

Continued Phase 2 of the courtesy call program for notifying companies whose permits have expired but can still be re-instated.

8/4-28

Districtwide

Provided air quality clearance letters for companies in the cities of: Burbank, Canoga Park, Chatsworth, Chino, Encino, Fontana, Fountain Valley, Glendora, Huntington Beach, Industry, Irvine, Los Angeles, Newhall, Ontario, Placentia, Riverside, Rowland Heights, San Bernardino, Santa Monica, South Gate, Torrance, Whittier, and Yorba Linda.

8/6

Los Angeles

Metal fabricator: Provided assistance in Spanish with application forms for spray booth and oven, and compliance information on Rule 1107 – Metal Parts Coating.

8/6

Los Angeles

Dry cleaner: Provided interpretation of Rule 1421 – Control of Perchloroethylene, regarding relocation of cleaners, and helped with application forms.

8/6

Orange

Tire and wheel shop: Helped company determine permit requirements, assisted with Rule 1171, and helped with forms and fees for paint stripping tank.

8/7

Los Angeles

Fast food restaurant: Assisted with application forms and an expedited air quality clearance letter so they could get their city permits the same day.

8/11

Los Angeles

Printer: Installing new press that will be using inks in quantities greater than limits of Rule 219-Exemptions. Staff provided application and fee info.

8/12

Orange

Compressor manufacturer: Helped company with permitting requirements for a wastewater treatment system and provided application/fee calculation assistance.

8/12

San Bernardino

Auto body shop: New owner called to ask for a copy of spray booth permit. Staff researched issue and advised owner that facility was issued Notice to Comply in 1992 but never obtained a permit. Owner says $579.52 fee is excessive (as opposed to $107.10 for change of ownership). Staff assisting with resolution.

8/13

Orange

Contractor: Helped contractor identify a Rule 219 exemption for gasoline-powered IC engine used to conduct two five-minute acoustic tests.

8/18

Los Angeles

Performed site inspection and confirmed company is not exempt from permit requirements. Provided application for welding equipment.

8/18

Los Angeles

On-site inspection determined permit was required for a replacement boiler. Provided necessary permitting information.

8/20

Los Angeles

Wood coating operation: Instructed company on recordkeeping compliance reporting.

8/20

Districtwide

Staff met with members of the Farm Bureau and various state, federal, and local soil conservation agencies to discuss outreach efforts related to the AQMD’s rule for controlling dust from agricultural operations.

8/25

Los Angeles

Working with toxics staff and an electroplating company in Compton to develop the public notice required under the Toxic Hot Spots law (AB2588).

8/25

Los Angeles

Vitamin manufacturer: Company filling out annual fee emissions report forms and needed assistance. Staff visited offices, reviewed report, and advised on corrections.

8/26

Los Angeles

Service station: Company received notice from AQMD to change gasoline dispensing equipment, but was already planning to install all new equipment in the near future. Staff met with owner and assisted in filling out variance forms for the Hearing Board.

8/26

Riverside

Metal coating operation: Company relocating and expanding. Staff advised on obtaining spray booth permit for new facility.

8/26

Districtwide

Hosted a meeting of the California Air Pollution Control Officers Association (CAPCOA) Public Outreach Committee members and the U. S. EPA to discuss proposed revisions to the Pollutant Standards Index.

8/27

Districtwide

BACT/LAER public consultation meeting. Issues: Applicability to relocations, non-major sources, and applicability date. New issue: Notification.

8/27

Orange

Sportswear screen printer: Company needed assistance in filling out annual emissions forms. Staff visited facility and showed them how to organize data to simplify the process.

INTERGOVERNMENTAL AFFAIRS ACTIVITY

Intergovernmental Affairs works interactively with local government, state and federal officials in response to their air quality concerns and local issues. Major activities include informing, educating and helping cities and counties address various air quality issues that are encountered in their communities. Additionally, staff administers the AB 2766 Subvention and MSRC Discretionary Fund Programs.

Date

Location

Description of Activity

8/4-18

Los Angeles

Assisted staff from the cities of Glendora, Cerritos, Arcadia and Los Angeles with AB 2766 Annual Subvention Fund Expenditure Report

8/5

Districtwide

Met with panelists to evaluate the proposals submitted in response to the RFP for the AB 2766 Subvention Fund Technical Assistance

8/6

Districtwide

Interviewed qualified finalists for the award of contract in response to the RFP for the AB 2766 Subvention Fund Technical Assistance

8/4-21

Districtwide

Called AB 2766 Coordinators to remind them to fax the AB 2766 Subvention Fund Annual Report for FY 96-97 to the District

8/12

San Bernardino

Attended the Bernardino Associated Governments (SANBAG) Administrative Committee Meeting. Discussed AB 1368, alternative fuels vehicle programs, and MSRC matters with SANBAG staff and elected officials from Chino Hills, Fontana, and Upland.

8/12

Riverside

Attended the Riverside County Transportation Committee (RCTC) Board Meeting. Discussed AB 1368, alternative fuels vehicle programs with the RCTC executive director, the Western Riverside Council of Governments (WRCOG) executive director, and elected officials from Lake Elsinore, San Jacinto, Banning, and Murrietta.

8/13

San Bernardino

Attended and provided staff support at the Crestline Town Meeting regarding air quality held at the Lake Gregory Elementary School. Approximately 100 residents of the mountain communities attended the meeting to hear AQMD staff discuss the health affects of air pollution in the area.

8/13

Orange

Provided samples of interesting AB 2766 Subvention Fund Projects for cities in South Orange County and a list of contacts to Norma Glover’s Board Assistant

8/13

Sacramento

Coordinated "Clean Air" forum meetings with Air Resources Board staff

8/18

San Bernardino

Attended the San Bernardino County Board of Supervisors Meeting.

8/18

Los Angeles

Provided staff support at community meeting at Resurrection Church in Boyle Heights regarding public nuisance complaints lodged against rendering plants

8/19

Los Angeles

Met with member of the Board of Trustees, Whittier Union High School District, to discuss Powerine and other local government issues

8/20

Orange

Attended the Orange County Council of Governments (OCCOG) General Assembly Meeting.

8/20

Los Angeles

Participated in ARB’s Cleaning the Air with Motor Vehicle Fees Forum @ ARB’s office in El Monte

8/21

San Bernardino, Riverside

Attended the IEEP Inland Empire Air Quality Summit at the Ontario Hilton Hotel. Discussed air quality matters with numerous elected officials and business leaders in attendance.

8/21

Los Angeles

Spoke with staff from the City of Bellflower about the AB 2766 Subvention Fund Program

8/21

Los Angeles

Participated in a conference call with staff from the City of Huntington Park to discuss Aggregate Recycling

8/21

Los Angeles

Met with Director of Public Affairs for Consolidated Waste Disposal to discuss Seagull Sanitation

8/24

San Bernardino

Participated in ARB’s Cleaning the Air with Motor Vehicle Fees Forum @ San Bernardino County Government Center in San Bernardino. Assisted representatives from the following local jurisdictions: Palm Desert, Riverside, Rancho Mirage, Temecula, San Bernardino County, Highland, and Grand Terrace

8/24-25

San Bernardino

Attended and participated in the ARB Forum on AB 2766 Fees in San Bernardino and Brea.

8/25

San Bernardino

Attended and participated in the Colton Town Hall Meeting regarding Union Pacific. Discussed air quality matters with the mayor, mayor pro-tem, council member, and city manager.

8/25

Los Angeles

Participated in meeting with representatives from District staff and Electro Machine and Engineering, Inc., concerning AB 2588 health risk assessment public notification process

8/25

Orange

Participated in ARB’s Cleaning the Air with Motor Vehicle Fees Forum @ City of Brea Civic and Cultural Center in Brea. Assisted representatives from the following local jurisdictions: Pico Rivera, Newport Beach, Anaheim, Pomona, Fullerton, La Habra, Moreno Valley, Santa Ana, and La Mirada

8/26

Orange

Met with Council Member Art Brown, City of Buena Park, to provide a briefing regarding the Local Government and Small Business Advisory Group at the request of Governing Board Vice Chair Norma Glover.

8/26

Los Angeles

Participated in ARB’s Cleaning the Air with Motor Vehicle Fees Forum @ Los Angeles Department of Water and Power. Assisted representatives from the following local jurisdictions: Los Angeles, South Gate, Los Angeles County, Glendale, Culver City, Inglewood, San Marino, Calabasas, and Pasadena

8/27

Districtwide

Attended and participated in the SCAG Sub-Regional Coordinators Group Meeting. At the request of several of the coordinators, provided a report regarding the status and progress of the Year 2000 AQMP update process.

8/27

San Bernardino

Attended and participated in the Inland Empire Division – LCC Restructuring Task Force Meeting

8/31

Riverside

Attended and participated in Western Riverside Council of Governments (WRCOG) Executive Committee Meeting

Public Records

The Public Records Unit is responsible for reporting on requests that are received and those which are completed. There are also requests that are carried over from month to month.

Requests Carried Over

No. of Requests Received

No. of Requests Closed

504

284

258

MEDIA COMMUNICATIONS

The Communications Unit is responsible for informing and educating the public through the media and through the District’s Public Information Center

Date

Media

Description of Activity

8/4

Newspaper

Provided information on Colton hearing to Riverside Press-Enterprise.

8/4

Newspaper

Researched MSRC inquiry from Redlands Daily Facts

8/4

TV, Newspaper

Provided data on air quality to KTTV Channel 11, L.A. Daily News, and L.A. Times San Fernando Valley edition.

8/4

Newspaper

Provided information to the Journal of Commerce on LAXT.

8/4

Television

Provided assistance to Orange County News Channel on air conditioners.

8/4

Newspaper

Researched and assisted Orange County Register with story on mobile turbine engines.

8/4

Newsletter

Provided information on scrapping to Mobile Source Report.

8/4

Newspaper

Provided information to Daily Bulletin on gas station violation.

8/5

Magazine

Provided information to the Engineering News Record on LAXT.

8/5

Radio

Provided air quality data to Inland Empire New Radio

8/6

Newspaper

Provided information on smog to the Riverside Press-Enterprise and met with their environmental reporter.

8/7

All Media

Joint press conference held with Port of Los Angeles to introduce a re-powered tugboat with cleaner diesel engine. Numerous TV, radio stations, newspapers, and trade publications covered the press conference.

8/10

TV

Series of commercials promoting AQMD’s smoking vehicle program began running on KCBS-TV.

8/10

Newspapers

Provided information on car scrapping programs to the L.A. Daily News and a response to Riverside Press Enterprise for story on CBE lawsuit.

8/11

Radio

Interview with Inland Empire radio on dust rules.

8/11

News Service

Provided air quality data to Copley News Service.

8/11

Newspaper

Provided information to Riverside Press-Enterprise on dairy emissions and Union Pacific Hearing.

8/12

Newspaper

Provided information to Riverside Press-Enterprise on spray booths and EPA Notice of Violation.

8/12

Newspaper

Provided information on Board meeting to the Los Angeles Times.

8/12

Newspaper

Provided air quality data to the L.A. Daily News.

8/12

Newspaper

Provided information to Whittier Daily News on Powerine Oil.

8/12

Newsletter

Provided response on CBE lawsuit and BNA Publications.

8/12

Radio

Interviewed by KFWB radio regarding asbestos involved in demolition of OJ Simpson estate.

8/12

Newspaper

Provided information to Long Beach Press-Telegram on odors in Carson area.

8/12

Newspaper

Provided information to Westside Weekly on Rule 2202.

8/12

Radio

Interviewed by German Radio Network on smog in Los Angeles Basin.

8/12

Newspaper

Provided information to LA Times on LAXT hearing schedule.

8/13

Newspaper

Provided information to San Gabriel Valley Tribune on particulate fallout complaints in Irwindale.

8/13

Newspaper

Provided information on LAXT Hearing Board case to Random Lengths News.

8/13

Public Meeting

Participated in public town hall meeting in Crestline regarding air quality in the San Bernardino Mountains, covered by the Crestline Courier and Cable Channel 6.

8/13

Trade Publications

Provided information on tugboat re-powering project to Hart Energy Publications.

8/13

Newsletter

Provided information to BNA Publications on Board meeting.

8/14

Newspapers, Radio & Newsletters

Provided information on Board meeting to Inland Valley Daily Bulletin, Orange County Register, Inside Cal/EPA, Inland Empire News and others.

8/17

Newspaper

Provided information to Riverside Press Enterprise on Board Meeting actions.

8/18

Newspaper

Provided information for Orange County Register on electric vehicles.

8/18

Newsletter

Provided information to Mobile Source Report on AB 2194 and marine vessel emissions.

8/19

Newspaper

Provided information to Orange County Business Journal on toxic emissions.

8/19

Wire Service

Provided information to Reuters on Arco explosion.

8/19

Television

Provided information to Channel 7 on particulate investigation in Irwindale.

8/19

Newsletter

Arranged interview with SSC staff with Rubber and Plastics Magazine on amendments to Rules 222 and 219.

8/20

Newsletter

Provided information to Octane Week on car scrapping.

8/20

Radio

Interview with ASTD staff and KNX Radio on Costa Mesa hot spot monitoring.

8/20

Newspaper

Interview with Inland Valley Daily Bulletin and Desert Sun on smog season.

8/20

Newspaper

Arranged interview with District Prosecutor and Daily Bulletin re: Kushwood.

8/21

Newspaper

Provided information to Orange County Business Journal on AB 2194, toxic monitoring in Costa Mesa.

8/21

Newspaper

Provided information to San Bernardino Sun on Rule 1171.

8/21

Newsletter

Interview with AQMD RECLAIM staff and McGraw-Hill publications on RECLAIM trading.

8/25-27

Newspaper

Provided information to Riverside Press-Enterprise on Clean Fuels Program and AB 2194; interview with Public Affairs staff.

8/25

Magazine

Provided information on architectural coatings case decision to the Paint and Coatings Journal

8/25

Newspaper

Provided information on status of LAXT Hearing Board case to the Daily Breeze.

8/25

Newspaper

Provided information to Modesto Bee on Darling Intl.

8/25

Magazine

Provided information on health effects to Inland Empire Magazine.

8/25

Newspaper

Provided information to San Gabriel Valley Tribune on Davis Wire.

8/26

Newspaper

Provided information to Riverside Press-Enterprise on union Pacific Hearing Board case.

8/26

Newspaper

Provided information on mountain air quality to opinion piece writer for the Riverside press-Enterprise

8/26

Newspaper

Provided information on Rule 1158 amendments to the Daily Breeze.

8/26

Newspaper

Provided information on AQMD regulations to the Whittier Daily News.

8/27

Newspaper

Provided information to Inland Valley Daily Bulletin on air quality forecast.

8/27

Newspaper, Television

Provided information on diesel emissions to Inland Valley Daily Bulletin and KCOP Channel 13.

8/27

Newspaper

Provided information to the LA Times on LAXT Hearing Board case.

8/27

Television

Provided information to KCBS-TV, Channel 2, on mountain air quality.

8/27

Radio

Provided air quality data to the Desert Radio Group.

Public Information Center Statistics

The Public Information Center handles the District’s daily visitors and handles general information phone calls. This monthly report will provide a total tally of visitor transactions and phone calls.

Visitor Transactions

Total Phone Calls

551

15,364

Information Packages Mailed

Live Calls by PIC Staff

222*

415*

*Reflects statistics for only three weeks.

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